I feel like I've been taken by this outfit, never go back again. Not worth one star as far as I am concerned.
They have always had what I needed in stock at a good price. All of the staff are very friendly & knowledgeable, and they always provide great customer service. They also provide good automotive services.
The staff here is great. I've had the pleasure of dealing with the manager, Kevin, directly. I was looking for caulk for a wood working project and was having a hard time matching the color. Kevin suggested a product that they carried that allowed me to mix the paint color into the caulk tube. Wow! What a perfect match once I caulked the nail holes. Thank you, Kevin, for knowing your products. I would definitely use and recommend this store.
Dropped off our neighbor's riding mower on Monday to get the carb cleaned, and four days later, job is still not done and no call from anyone at Pickett's. When I called them to find out what was up with the carb job, Philip informed me he was too busy "cutting pallets" and "unloading a truck" to get to our mower. So, while Philip is busy working on anything BUT our neighbor's mower, the 70 year old widow is out in full Florida sun, cutting her grass with a push mower. UPDATE - Today, Saturday I went to pick up our neighbor's mower at Pickett's and of course, the final bill for a $45 carb job is.... $122.45!!!!! Since the owner Kevin wasn't around, there was no disputing the bill if I wanted the mower today. So I paid the bill, gave the PAID receipt to the mechanic, Mike who was very nice and quick to load (ride & drive) the mower in the back of my truck. Only problem is, he loaded the wrong mower, never checked work tickets and now, my 70 year old neighbor has someone else's mower, and Pickett's wants to charge HER $75.00 to drop off her mower, and pick the wrong one up... What a mess! UPDATE - Sunday, after I shared our neighbor's address and her phone number, so they could schedule the delivery and pick-up, two members of the fine crew at Pickett's showed up unannounced with the mower, and parked outside her gate for hours waiting for her to answer her phone. Later, Kevin (the manager at Pickett's) showed up accompanied by police. Eventually, our neighbor walked out her front door and she finally got her mower back. Praise God!!! But wait! There's more! When the fine mechanics from Pickett's tried to start the mower they were supposed to fix, the pile didn't even START!!!!! So, the fine mechanics from Pickett's had to push the mower 400 feet back to their truck and load the junker up on the trailer... LOL God is soooooo good right?! I quit going to Pickett's years ago because of a similar bait & switch, and I was hopeful they could do this carb job right. Sadly, I was wrong. It's no wonder there's seldom anyone there, you have to be some kind of glutton for exploitation to spend your hard earned money here... To him who has an ear, let him hear.
Took my riding mower in to get fixed and had several issues. I spoke with Kevin Feldhaus and he went out of his way to fix everything, even came to my house and picked it up and fixed it and returned it the next day. Great job Kevin!!
Pickett S Ace Hdwe is a US Hardware Store based in Brooksville, Florida. Pickett S Ace Hdwe is located at 800 W Jefferson St, Brooksville, FL 34601, USA.
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